The term “Sharp Quality” is not something we have fabricated; these are the exact words of our clients. Yes, that is what makes us so special and enduring. At Sharp Info Solutions quality is not just the buzzword, it is our secret mantra. We assure our clients a minimum of 98% accuracy calculated as per AAMT guidelines.
Quality does not come by accident; it is rather a result of strenuous and constructive effort along with commitment.
Dedicated Team
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Client-wise dedicated teams are deputed so that the whole team can specialize and claim total ownership.
Exclusive R&D Team
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Sharp Info Solutions has an exclusive R&D team which is responsible for complete research before we take up any work commercially.
This team continues to work with the existing processes & procedures in assisting the production as well as the operations teams to continuously deliver superior results until our clients are totally satisfied.
Formatting Team
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This team comprises of account specialists and formatting specialists under the guidance of an account manager with updated knowledge to make sure that client specifications are perfectly adhered to.
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Sharp Review Methodology helps us in improving the quality standard of each and every transcriptionist and that of editors on a daily basis. Through SRM, performance reports are derived in the form of graphical representations. It zeroes in on weak avenues of medical transcriptionists and thus guides them to avoid repetition of errors.
SOT (Sharp Ongoing Training)
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This is an interesting program that takes place on the first day of every week. Doctors from various specialties offer lectures on complex surgical procedures, pathological conditions and latest updates in the field of medicine. This continuous educational program makes the whole team up-to-date on all developments in the healthcare industry.
Internal Audits
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Sampling of client-ready files will be done on a regular basis to ensure that the files adhere to the committed quality levels. At least a handful of files will be audited dictator-wise, editor-wise, MT-wise, and account-wise so that nothing is missed out in terms of monitoring. This process will be carried out on a day-to-day basis and the feedback if any will be given to the concerned person thereby ensuring that each day's work is absolutely ready to be sent to the client.
